Introduction

Trickless NV Ltd takes responsible gaming extremely seriously and is committed to taking a very clear stance on it. We want everyone who enjoys our games to have fun and stay in control.

Responsible gaming is a fundamental part of our company's philosophy. We are committed to providing a safe, enjoyable, and responsible environment, offering our customers the highest levels of user protection.

We promote a socially responsible attitude towards gambling within our industry, both with our licensees and within our own company, proactively seeking to avoid any gambling-related problems while providing our services in a fair and legal manner.

Trickless NV Ltd is committed to working with regulators and jurisdictions to ensure that our products are delivered and tested in accordance with the expectations of the regulatory authority, and that minors and other vulnerable people are not harmed or exploited by our products.

Although most users will not be affected by our products, we are aware as a socially responsible provider that we must take an active role in ensuring that we have taken all possible steps to track, limit, and prevent gambling from becoming a source of harm for the small number of users who may have developed a gambling problem.

Trickless NV Ltd employs various methods to ensure it meets the expectations set by regulators by implementing clear policies, procedures, and practices, as well as providing training on problem gambling and responsible gambling. Our staff receive regular training and are exposed to available tools and independent support organizations that exist to prevent gambling from becoming a problem for the end user.

As a responsible and fair operator, there are various ways in which we ensure a safe and equitable environment where our customers and users can enjoy our products and games.

Including, but not limited to:

• Improve awareness and educate users and customers about responsible gaming practices
• Protection of minors and other vulnerable people
• Protection and self-help tools for users
• Proactive detection of gambling problems
• Training and internal procedures
• External training and collaboration with industry self-help organizations
• Periodic reports and audits

Protection of vulnerable people and minors

Trickless NV Ltd does not target underage, vulnerable, or actively self-excluded customers. Active measures will be taken to prevent remote gambling access at the time of account registration.

All reasonable measures will be taken to allow only people of legal age (18 years or older) to register and wager real money.

Any marketing material will make it clear that gambling for minors is illegal and will not be directed at minors or include images of people who appear to be under 25 years old.

Age Verification

An 18+ logo will be prominently displayed on the homepage and during the registration process.

If any activity by minors is detected, the transactions will be refunded to the registered payment method and the incident will be reported to the appropriate authorities.

Maintain Control

Deposit Limits

• 24 hours
• 7 days
• A month

If concurrent limits are set, the lowest limit will always apply.

Session Reminders

A "reality check" feature will be provided that will show the time elapsed since the start of the game session.

• Continue playing
• Exit the game

Temporary Breaks

• 24 hours
• A week
• A month
• Up to a maximum of 6 weeks

Self-exclusion

Self-exclusion can be applied for periods between 6 months and 5 years.

During this period the account cannot be reopened and any available balance will be refunded.

General Account Closure

• Bond abuse
• Fraud
• Suspicious transactions
• Collusion
• Money laundering
• Use of robots
• Use by minors
• Failure to comply with self-exclusion
• System manipulation

Aid Organizations

We recommend contacting professional organizations if you need support:

www.gamblersanonymous.org/ga
www.begambleaware.org

Self-Assessment Questions

• Spending more money and time than you can afford
• Difficulty controlling or stopping the game
• Lying about the game
• Chasing losses
• Borrowing money to gamble
• Feeling anxious, guilty, or depressed

Staff Training

Mandatory annual training on Responsible Gaming is provided.

The documentation and guidelines are part of the company's internal manual.